1. Check your order promptly
Please inspect your order when it is delivered or collected. Report an item that is damaged, defective, materially different from the approved proof, or incorrectly supplied within 7 calendar days of receipt where reasonably possible. This reporting window helps us investigate promptly and does not remove any right or remedy available under applicable law.
2. How to report a problem
Email apparelyoutt@gmail.com with your order reference, a description of the issue, and clear photographs showing the full item and the problem. Keep the item, packaging, and proof of purchase while the matter is reviewed. We may request inspection or return of the item before completing a remedy.
3. Available remedies
Where a product is defective, damaged before receipt, materially different from the approved order, or incorrectly supplied, Apparel You will assess the circumstances and provide an appropriate remedy. Depending on the issue, this may be a repair, reprint, replacement, exchange, credit note, partial refund, or full refund. This policy does not limit any mandatory consumer right.
4. Custom and printed-to-order goods
Custom goods and client-store merchandise are made or printed for the specific order. A change-of-mind return or cancellation is therefore not normally available after artwork approval, payment, or the start of production. Selecting the wrong size, colour, quantity, spelling, or approved artwork is not by itself a product defect. We will still review any genuine quality, production, or fulfilment problem fairly.
5. Cancellations
Contact us immediately if you want to cancel. A custom order may normally be cancelled before the final proof or quote is approved and before payment. A paid order may be cancelled only if production has not started and committed costs have not been incurred. Client-store orders may move to production quickly after payment, so cancellation is not guaranteed. Any approved refund is returned through the available payment method or another agreed method after verification.
6. Delivery fees and refused deliveries
Original delivery charges may be refunded when the entire order is rejected because of a confirmed fault attributable to Apparel You. Additional delivery costs caused by an incorrect address, missed delivery, or an unsupported change of mind are not normally refundable.