Everything you need to know.
From uploading artwork to opening a client store, here are the answers customers and partners ask for most.
Creating and ordering
Custom orders
What products can I customize?+
You can customize apparel, hats, drinkware and other merchandise shown in the product catalogue. Available colours, sizes and minimum quantities are displayed when you select a product.
What is the minimum order quantity?+
The minimum depends on the product. Classic T-shirts and similar garments normally require at least 12 items, while selected hats, drinkware and specialty products may have smaller minimums. The design page shows the exact minimum before you can add an item to your order.
How is my custom-order price calculated?+
The website provides an estimate based on the selected blank, artwork size, print placements and quantity. Apparel You reviews the artwork and confirms the final quote before payment is requested. You are not charged simply for submitting a custom order.
Can I put different artwork on the front and back?+
Yes. Upload and place each artwork separately, then select whether it belongs on the front or back. Both views are saved with the design and reviewed before production.
Can I save a design and finish later?+
Yes. A permanent account can keep up to 10 saved designs. Open a saved design from your account, continue editing it and add it to a new order. A design can be deleted unless it is already attached to an order record.
From artwork to arrival
Approval, payment and delivery
What artwork file should I upload?+
A transparent, print-ready PNG at 300 DPI is recommended. Lower resolution or unsuitable artwork can still be submitted for review, but Apparel You may recommend corrections or add an artwork preparation charge before confirming the order.
When do I pay for a custom order?+
Payment becomes available after Apparel You reviews the order, confirms the artwork and final price, and marks the order ready for payment. Production begins only after the required approval and confirmed payment.
How do client-store orders work?+
Choose an item from the client storefront, select an available size and complete checkout. Client-store orders can move into production once payment is confirmed.
Where does Apparel You deliver?+
Website delivery is currently available only within Trinidad and Tobago. Provide a complete address, reachable telephone number and any useful access instructions during checkout.
How can I follow my order?+
Sign in and open your order history to see the current status. Updates may include confirmed, artwork approved, printing, ready, dispatched and delivered. A tracking reference is shown when one is available.
What if my item is damaged, defective or incorrect?+
Inspect the order promptly and email us within 7 calendar days of receipt where reasonably possible. Include the order reference, a description of the issue and clear photographs. This reporting window does not remove any right available under applicable law.
Can I return a custom or printed-to-order item?+
Change-of-mind returns are not normally available after artwork approval, payment or the start of production. Genuine damage, defects, production errors or incorrectly supplied goods will be reviewed under the Returns & Refunds Policy.
For clubs, teams and brands
Client stores
How do I start a client store?+
Create or sign in to a permanent account, choose Start a client store, and submit the store name, description, requested address, contact details and merchandise plan. Apparel You reviews the application before creating a private draft store for its owner.
What must be approved before my store goes live?+
Apparel You approves the store application and reviews the first merchandise product. After approval, the owner completes the store description and logo, accepts the first product quote, previews the storefront and publishes it. Client-supplied inventory is verified separately when that option is used. Payout details can be completed later and do not block launch.
What does Apparel You handle for a client store?+
Apparel You hosts the storefront, reviews merchandise, collects customer payments, produces paid orders and arranges delivery. The store owner and optional manager can manage branding, product approvals, selling prices and store activity through the client portal.
Can more than one person manage a client store?+
Yes. Each client store has one owner and may add one manager. The manager can use the client portal, while only the owner can add, replace or remove the manager.
Can I supply my own merchandise for the store?+
Yes. Choose a 50, 75 or 100-unit inventory tier, submit the item description, image and quantities by size, and send the merchandise to Apparel You. Stock becomes available only after Apparel You verifies the quantity received.
How do client-store payouts work?+
The client portal shows paid sales, fulfilment earnings and the available balance. A withdrawal can be requested when the account can retain the required base account reserve plus any outstanding client-supplied inventory fees after the requested payout. Apparel You verifies approved requests before issuing the transfer.
Still need help?